Expansion of Library Material Retrieval Services
Strategic Alignment
Ensure Equitable Access to Information
Leads/Involved
Access Services & Delivery (ASD) and Resource Management & Discovery Services (RMADS), with support from Web Development and Digital Infrastructure
About
ASD has improved and expanded access to our materials through request and delivery services, including online ordering, Curbside Pick-Up, Library Express Delivery (LEDs) for Student Athletes, streaming media encoding, digitization requests through Primo, and more. There are more options now than there have ever been for scholars when it comes to ordering materials from the library.
Outcomes
Online ordering of library materials through lib.fsu.edu, Curbside Pick-Up, LEDS for Student Athletes
Success
Increased access to the entirety of FSU Libraries' general collection
Access Services & Delivery (ASD) Departmental Reorganization
Strategic Alignment
Invest in People
Leads/Involved
All Access Services & Delivery (ASD) staff; Sarah Miller; Susannah Miller; Gale Etschmaier
About
We reviewed, revised, reclassed, and sought increases for almost every full time staff member in the department. New departmental structure created a more equitable distribution of labor - part of our concerted effort to reduce burnout and position turn over.
Outcomes
Decreased turnover and burn-out. Significant improvement in staff salaries. Reallocation of labor led to new services like Online Ordering, ASD's Tech Desk at Strozier, a dedicated Collections Access Team for Dirac, and a dramatic change in staff morale.
Success
We have seen a decrease in turnover, an increased staff salaries, implementation of new services and a higher morale. There has been less administrative work for managers.
Libraries Fleet Updates and Maintenance
Strategic Alignment
Ensure Equitable Access to Information, Enhance Research & Scholarship, Invest in People
Leads/Involved
Emory Gerlock, Gale Etschmaier, Liz Rodriguez, Libraries University Business Administration (UBA), Access Services & Delivery (ASD)
About
Purchased a new Library Express Delivery (LEDS) golf cart, a golf cart for the Dean of the Libraries, and continued routine maintenance of our cargo and passenger vans.
Outcomes
Operable, effective vehicles for Libraries services (including delivery and transportation of personnel).
Success
Continued enhancement of system
Hiring team of Reference Assistants
Strategic Alignment
Invest in People
Enhance Research & Scholarship
Leads/Involved
Kristin Hagaman and Rachel Duke
About
Listing and hiring of three individuals to provide Reference/Research Services support, both at reading room desks and via the RT system.
Outcomes
Research Services support and fewer desk hours required of full-time faculty and staff.
Success
LibCal is up and running; procedures and workflows for mediating appointments are established; regular updating of calendars; and parameters are established for appointment setting.
Training Desk Attendants
Strategic Alignment
Invest in People
Enhance Research & Scholarship
Leads/Involved
Kristin Hagaman and Rachel Duke
About
A new reference team is fully trained and prepared to provide exemplary service in our reading rooms.
Outcomes
New training curricula for desk attendants; well-trained part-time workers for desk service; and "point person" protocols for support;
Success
Desk attendants have quick access to information about procedures on the spot.
Implementing LibCal
Strategic Alignment
Ensure Equitable Access to Information
Enhance Research & Scholarship
Leads/Involved
Kristin Hagaman and Rachel Duke
About
Moving appointment scheduling for Reading Room tables to LibCal rather than through a form.
Outcomes
LibCal enabled for scheduling researcher appointments.
Success
RT triage team is well trained and prepared to handle tickets and tickets are handled in a timely manner.
Creation of Reference Materials for Desk Attendants
Strategic Alignment
Ensure Equitable Access to Information
Enhance Research & Scholarship
Leads/Involved
Kristin Hagaman, Kacee Reguera, and Hannah Davis
About
Development of physical and virtual guide for quick reference for desk attendants.
Outcomes
Desk Quick Guide Notebook and Reference Assistants LibGuide
Success
Quick access to guides for developing Special Collections & Archives lesson plans, including pull lists, assignments, and worksheets.
Coordination of RT triage Efforts
Strategic Alignment
Ensure Equitable Access to Information
Enhance Research & Scholarship
Leads/Involved
RT Triage Team: Rachel Duke, Kristin Hagaman, Matthew Miguez, and Rob Rubero
About
Scheduling, training, and troubleshooting with triage team for ticketing system.
Outcomes
RT queue maintained
Success
Guides are current
Maintenance of Research Guides and Canvas Modules
Strategic Alignment
Ensure Equitable Access to Information
Enhance Research & Scholarship
Leads/Involved
Kristin Hagaman, Rachel Duke, and Reference Assistants Team
About
Updates to Research Guides and Canvas modules to reflect new links and updated Special Collections & Archives information.
Outcomes
Updated SCA research guides
Success
Accurate information provided to aid in research