Can't connect from off-campus?
Before submitting the support request form please check the following common problems:
- Are you an active student, faculty or staff member at FSU?
Unfortunately, due to licensing restrictions by our database vendors, we are unable to provide off-campus access to non-active students and staff. If you are not currently enrolled in classes for the current semester (semesters are Fall, Spring, and Summer), are auditing a class, or are not actively employed by Florida State University, you will be unable to access these resources from off-campus. Access begins the first day of classes for each semester. Please try logging in with both your FSUID and Library Number before contacting support. Someone will typically respond to your request within one business day.
- Are you connected to the VPN?
The off-campus proxy system and the VPN system are not compatible. In order to use resources from off-campus, please close your VPN connection first.
- Is your FSU ID failing to authenticate?
Occasionally, your FSUID requires a password reset. If your password is not being recognized, and you're currently an active student or faculty, please try resetting your password before sending a support request.