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Off-Campus Access Solutions

Can't connect from off-campus?

Before submitting the support request form please check the following common problems:

  • Are you an active student, faculty or staff member at FSU?

Unfortunately, due to licensing restrictions by our database vendors, we are unable to provide off-campus access to non-active students and staff. If you are not currently enrolled in classes for the current semester (semesters are Fall, Spring, and Summer), are auditing a class, or are not actively employed by Florida State University, you will be unable to access these resources from off-campus. Access begins the first day of classes for each semester. Someone will typically respond to your request within one business day.

  • Is your FSU ID failing to authenticate?

Occasionally, your FSUID requires a password reset. If your password is not being recognized, and you're currently an active student or faculty, please try resetting your password before sending a support request. 


Support Request:

(This is the first part of your FSU email before @)
If you happen to be able to create a screenshot of your problem it may lead to a faster solution. To create a screenshot click on 'Print Screen" on your keyboard, then paste into Paint then save the file to your desktop. (Windows Computer) or (If your on a Mac) Hold down [command] and [shift] and press [3]. Your Mac captures the entire screen and saves it as a file on the desktop. The file name will look like “Screen shot 2015-02-04 at 08.45.00 AM.png”. We'll take a .gif, .jpg., or a .png file up to 2MB.
Files must be less than 2 MB.
Allowed file types: gif jpg png.