Can't connect from off-campus?
Before submitting the support request form please check the following common problems:
- Are you an active student, faculty or staff member at FSU?
Unfortunately, due to licensing restrictions by our database vendors, we are unable to provide off-campus access to non-active students and staff. If you are not currently enrolled in classes for the current semester (semesters are Fall, Spring, and Summer), are auditing a class, or are not actively employed by Florida State University, you will be unable to access these resources from off-campus. Access begins the first day of classes for each semester. Someone will typically respond to your request within one business day.
- Is your FSU ID failing to authenticate?
Occasionally, your FSUID requires a password reset. If your password is not being recognized, and you're currently an active student or faculty, please try resetting your password before sending a support request.