Catalog Search   |   OneSearch   |   My Account

Off-Campus Access Solutions

Can't connect from off-campus?

Before submitting the support request form please check the following common problems:

  • Are you an active student, faculty or staff member at FSU?

Unfortunately, due to licensing restrictions by our database vendors, we are unable to provide off-campus access to non-active students and staff. If you are not currently enrolled in classes for the current semester (semesters are Fall, Spring, and Summer), are auditing a class, or are not actively employed by Florida State University, you will be unable to access these resources from off-campus. Access begins the first day of classes for each semester. Please try logging in with both your FSUID and Library Number before contacting support. Someone will typically respond to your request within one business day.

  • Are you connected to the VPN?

The off-campus proxy system and the VPN system are not compatible. In order to use resources from off-campus, please close your VPN connection first.

  • Is your FSU ID failing to authenticate?

Occasionally, your FSUID requires a password reset. If your password is not being recognized, and you're currently an active student or faculty, please try resetting your password before sending a support request. 

Support Request:

(This is the first part of your FSU email before @)
If you happen to be able to create a screenshot of your problem it may lead to a faster solution. To create a screenshot click on 'Print Screen" on your keyboard, then paste into Paint then save the file to your desktop. (Windows Computer) or (If your on a Mac) Hold down [command] and [shift] and press [3]. Your Mac captures the entire screen and saves it as a file on the desktop. The file name will look like “Screen shot 2015-02-04 at 08.45.00 AM.png”. We'll take a .gif, .jpg., or a .png file up to 2MB.
Files must be less than 2 MB.
Allowed file types: gif jpg png.